Support
At BetSolo Casino, we understand that sometimes you might need a helping hand. That's why we've created a comprehensive support system designed to address your questions and concerns quickly and efficiently.
Contact Options
Our friendly support team is ready to assist you through multiple channels:
Email Support: For detailed inquiries or account-specific questions, reach out to us at contact@betsolo.com. Our team typically responds within 24 hours, providing thorough solutions to your concerns.
Live Chat: Need immediate assistance? Our live chat feature connects you directly with a support representative in seconds. This service is available 24/7, ensuring help is always just a click away.
Response Times
We pride ourselves on our quick response times:
- Live Chat: Instant connection with average wait times under 2 minutes
- Email: Responses typically within 24 hours, often much faster during standard operating hours
Help Center Resources
Before reaching out, you might find your answer in our extensive Help Center. We've compiled detailed guides and FAQs covering:
- Account management
- Deposit and withdrawal processes
- Game rules and strategies
- Bonus terms and conditions
- Technical troubleshooting
Our self-service resources are available around the clock, allowing you to find answers immediately without waiting for assistance.
Banking Support
Have questions about our payment methods? BetSolo Casino offers various secure options including Visa, MasterCard, Skrill, Neteller, PaySafeCard, and Bank Wire Transfers. Our support team can guide you through any transaction issues or questions about processing times.
Game Assistance
If you encounter any issues while enjoying our Microgaming titles, our technical support team can help resolve gameplay problems, explain rules, or assist with any other game-related questions.
Bonus and Promotion Help
Questions about our welcome bonus offering 100% up to $200 or other promotions? Our support agents can explain wagering requirements, bonus terms, and help you make the most of your gaming experience.
Commitment to Player Satisfaction
At BetSolo Casino, customer satisfaction is our priority. Our support team undergoes rigorous training to ensure they can handle any situation with professionalism and courtesy. Whether you're a new player just learning the ropes or a seasoned casino enthusiast, we're here to ensure your gaming experience is smooth and enjoyable.
Don't hesitate to reach out whenever you need assistance—we're always happy to help!