FAQ

Creating an account at BetSolo Casino is quick and easy. Simply click the 'Sign Up' or 'Register' button on our homepage and follow these steps:Fill in your personal details including your full name, date of birth, and contact informationCreate a username and secure passwordProvide your address and select your preferred currency (USD)Accept our terms and conditions and privacy policyVerify your account via the confirmation email we sendThe entire process takes just a few minutes. Once your account is created, you can make your first deposit and claim your welcome bonus of 100% up to $200. Remember that you must be at least 21 years old and located in a jurisdiction where online gambling is legal to play at BetSolo Casino.

BetSolo Casino offers new players a generous welcome bonus of 100% up to $200 on their first deposit. This means if you deposit $200, you'll receive an additional $200 in bonus funds, giving you $400 to play with.To claim this bonus:Create a new account at BetSolo CasinoNavigate to the cashier sectionMake a qualifying deposit of at least $20The bonus will be automatically credited to your accountPlease note that this welcome bonus comes with a 35x wagering requirement that must be completed within 7 days. Different games contribute differently toward these requirements, with slots typically contributing 100%. The maximum bet allowed while playing with bonus funds is $5 per spin or hand.

BetSolo Casino offers several secure payment methods to accommodate our players' preferences. Currently, we accept the following options:Visa and MasterCard credit/debit cardsE-wallets: Skrill and NetellerPaySafeCard prepaid vouchersBank Wire TransferAll transactions are processed in USD. Deposits are typically instant, allowing you to start playing immediately. The minimum deposit amount is $20 across all payment methods.For withdrawals, we process e-wallet requests within 24 hours, while card withdrawals and bank transfers may take 3-5 business days. The minimum withdrawal amount is $20, and we recommend using the same method for deposits and withdrawals when possible for faster processing.

Withdrawal processing times at BetSolo Casino vary depending on your chosen payment method:E-wallets (Skrill, Neteller): 24-48 hoursCredit/Debit Cards (Visa, MasterCard): 3-5 business daysBank Wire Transfer: 5-7 business daysBefore processing your first withdrawal, you'll need to complete our verification process by submitting identification documents. This is a one-time requirement that helps us maintain a secure gaming environment and comply with regulatory standards.All withdrawal requests undergo an initial review period of up to 24 hours before being processed. During busy periods or holidays, processing may take slightly longer. For the fastest withdrawals, we recommend using e-wallet options like Skrill or Neteller.

BetSolo Casino offers an extensive collection of games powered primarily by Microgaming (Apricot), one of the industry's leading software providers. Our game library includes:Slots: Hundreds of video slots featuring various themes, paylines, and bonus featuresTable Games: Multiple variations of blackjack, roulette, baccarat, and pokerVideo Poker: Classic and modern video poker variationsLive Dealer Games: Real-time gaming experience with professional dealersSpecialty Games: Scratch cards, keno, and other instant-win gamesOur slots collection includes popular titles with progressive jackpots that offer the chance to win life-changing sums. All games are regularly tested for fairness, and new titles are added frequently to keep our library fresh and exciting.

The verification process (also known as KYC - Know Your Customer) at BetSolo Casino is a standard security procedure required by regulatory authorities. This process helps prevent fraud and ensures a safe gaming environment.To complete verification, you'll need to submit:Proof of Identity: A clear copy of your government-issued ID, passport, or driver's licenseProof of Address: A recent utility bill or bank statement (issued within the last 3 months)Payment Verification: If requested, a photo of your credit/debit card (with the middle digits hidden) or screenshot of your e-wallet accountYou can upload these documents through your account dashboard under the 'Verification' section. Our team typically processes verification documents within 24-48 hours. You'll receive an email confirmation once your account is fully verified.

At BetSolo Casino, our welcome bonus and most promotional offers come with a 35x wagering requirement. This means you must bet the bonus amount 35 times before you can withdraw any winnings associated with it.For example, if you receive a $100 bonus, you'll need to place bets totaling $3,500 (35 × $100) before requesting a withdrawal of bonus-related winnings.Important details about our wagering requirements:You have 7 days to complete the wagering requirements before the bonus expiresDifferent games contribute differently toward wagering: slots typically contribute 100%, while table games contribute 10-20%The maximum bet allowed while playing with bonus funds is $5 per spin or handCertain high-RTP slots may contribute less than 100% (check the bonus terms for a full list)We maintain transparent bonus terms to ensure you understand exactly how our promotions work.

Yes, BetSolo Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly across iOS and Android devices without requiring any app downloads.To access BetSolo Casino on your mobile device, simply visit our website using your mobile browser. The responsive design automatically adjusts to your screen size, providing an optimal gaming experience.Our mobile casino offers:Most of the same games available on desktopFull account management featuresSecure deposit and withdrawal optionsAccess to promotions and bonusesLive dealer games that perform well on mobile connectionsThe mobile experience is designed to be user-friendly with touch-optimized controls and fast loading times, even on cellular connections.

BetSolo Casino is committed to providing a fair and transparent gaming environment. We implement several measures to ensure game integrity:Random Number Generators (RNGs): All our games use certified RNG technology to ensure completely random and fair outcomesIndependent Testing: Our games are regularly tested by independent auditing organizations that verify the fairness and randomness of resultsPublished RTP Rates: We provide the theoretical Return to Player (RTP) percentages for all our games, typically ranging from 94% to 98%Regulated Software: We exclusively partner with Microgaming (Apricot), a reputable provider that adheres to strict industry standardsTransparent Policies: All our terms and conditions, including bonus requirements, are clearly stated to avoid any misunderstandingsThese measures ensure that every player has an equal chance of winning, with outcomes determined solely by chance rather than being manipulated in any way.

BetSolo Casino promotes responsible gambling through several tools and features designed to help players maintain control:Deposit Limits: Set daily, weekly, or monthly limits on how much you can depositSession Reminders: Receive notifications about how long you've been playingTemporary Time-Out: Take a break from gambling for a period ranging from 24 hours to 6 weeksSelf-Exclusion: Block access to your account for a minimum of 6 months or permanently if neededReality Checks: Set up periodic notifications that display your play time and net wins/lossesAccount History: Access detailed records of your gambling activity and transactionsWe also provide information about problem gambling signs and links to professional support organizations. To activate any of these tools, visit the Responsible Gambling section in your account settings or contact our customer support team.

BetSolo Casino offers customer support through email at contact@betsolo.com. Our support team is knowledgeable, professional, and committed to resolving your queries promptly.When contacting support, please include:Your username or account emailA detailed description of your query or issueAny relevant screenshots or information that might help resolve your concernWhile we strive to respond to all inquiries as quickly as possible, please allow up to 24 hours for a response during busy periods. For urgent matters related to account security, please indicate this in your email subject line for priority handling.Our support team can assist with account issues, deposit and withdrawal questions, bonus inquiries, technical problems, and any other casino-related concerns you might have.

Yes, BetSolo Casino employs advanced security measures to protect your personal and financial information:SSL Encryption: We use industry-standard 128-bit SSL encryption technology to secure all data transmissions between your device and our serversSecure Data Storage: Your personal information is stored on protected servers with multiple security layers and access restrictionsPrivacy Policy: Our comprehensive privacy policy details exactly how your information is collected, used, and protectedPCI Compliance: All payment processing adheres to Payment Card Industry Data Security Standards (PCI DSS)Regular Security Audits: We conduct frequent security assessments to identify and address potential vulnerabilitiesWe only collect information necessary for account verification, regulatory compliance, and improving our services. Your data is never sold to third parties, and we implement strict access controls even within our organization.

Yes, BetSolo Casino offers free play options for most of our games. This demo or practice mode allows you to experience our games without risking real money.Benefits of free play include:Testing different games to find ones you enjoyLearning game rules and features without financial pressurePracticing strategies for skill-based games like blackjack or video pokerExperiencing the gameplay and graphics before committing real fundsTo access free play, simply hover over most game thumbnails and select the 'Practice' or 'Demo' option. No registration is required for free play on most games, though some features like progressive jackpots are only available in real-money mode.Live dealer games are the exception, as they cannot be played for free due to their operational costs. Once you're comfortable with a game, you can easily switch to real-money play by logging into your account and making a deposit.